At PS NeuroCentre, Tirunelveli, we strive to provide exceptional medical services and maintain a high level of patient satisfaction. We understand that unforeseen circumstances may arise, leading to the need for cancellation or refund requests. To ensure clarity and transparency, we have established the following refund and cancellation policy:

1. Appointment Cancellation:

If you need to cancel or reschedule your appointment at our neurology clinic, we kindly request that you notify us at least 72 hours prior to your scheduled appointment time. This allows us to offer the slot to another patient in need of medical attention. Failure to provide timely notice may result in forfeiting the consultation fee.

2. Cancellation Fees:

In cases where patients fail to notify us within the specified timeframe or do not show up for their scheduled appointment without any prior communication, a cancellation fee may be charged. The amount of the fee will vary depending on the specific circumstances and duration of the appointment that was missed.

3. No-Show Policy:

A patient who fails to appear for their scheduled appointment without prior notification will be considered a "no-show". In such instances, the patient will forfeit the consultation fee completely.

4. Refunds:

• Medical Consultation Fees: If you have paid for a consultation at our clinic but are unable to attend due to extenuating circumstances, please contact us as soon as possible. We will assess your situation on an individual basis and determine if a refund is warranted.

• Tests or Procedures: Our clinic offers various diagnostic tests and procedures which may require upfront payment from patients before they are conducted. Refunds for these services will be evaluated based on the specific nature of each case.

5. Procedure-Specific Policies:

Certain procedures or treatments may have specific refund and cancellation policies due to their unique nature. We will provide detailed information about these policies during the appointment scheduling process. It is important for patients to understand and acknowledge the specific policies related to the procedure they are undertaking.

7. Communication of Refund Requests:

If you believe you are eligible for a refund or require assistance with cancellation issues, please reach out to our clinic's administrative staff promptly. We will guide you through the necessary steps and ensure that your request is handled in a timely manner.

 

Please note that this policy may be subject to change without prior notice. We recommend reviewing this policy before every appointment scheduled at PS NeuroCentre, Tirunelveli. Our team is committed to providing quality care and assisting you with any concerns or inquiries related to our refund and cancellation policy.

 

If you have any questions or require further clarification regarding this policy, please do not hesitate to contact us.

 

PS Neurocentre,

64, Tiruchendur Road,

Palayamkottai,

Tirunelveli 627002

0462-4220087, +91 88037 88027

psneurocentre@gmail.com

 

Effective date: 10.09.2023